Terms & Conditions

1. Acceptance of Terms

Welcome to Orlume.

These Terms & Conditions ("Terms") govern your access to and use of Orlume's platform, website, and services (collectively, the "Services"), operated by Orlume, a company based in Bhilai, Chhattisgarh, India ("Orlume", "we", "us", "our").

By clicking "I Agree," creating an account, or otherwise accessing or using the Services, you ("Customer", "you", "your") acknowledge that you have read these Terms, understand them, and agree to be bound by them together with our Privacy Policy (collectively, the "Agreement").

If you are entering this Agreement on behalf of an organisation, you represent and warrant that you have authority to bind that organisation.

If you do not agree to these Terms, you must immediately stop using the Services.

2. Definitions

• "Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with a party.
• "Beta Features" means Services or features identified as alpha, beta, preview, evaluation, or Early Access.
• "Confidential Information" has the meaning set out in Section 12.
• "Customer Data" means all data (including code, prompts, text, images, or other content) uploaded to or processed by the Services at Customer's direction, including Generated Output once delivered to Customer.
• "Fees" means all amounts payable by Customer for access to or use of the Services.
• "Free Credits" means promotional Message Credits granted at no charge, subject to Section 13.
• "Generated Output" means software, code, text, UI, or other content generated by the Services in response to Customer's prompts.
• "Message Credits" (or "Credits") means the prepaid, non-refundable units consumed when interacting with AI features of the Platform.
• "Plan" means the subscription tier selected by Customer (Personal, Pro, Business, or Enterprise).
• "Pricing Page" means orlume.site/pricing, as updated from time to time.
• "Subscription Term" means the monthly or annual period selected during sign-up.
• "Usage Data" means telemetry, logs, performance data, and usage metrics generated by or in connection with use of the Services, which does not include Customer Data or personally identifiable information.

3. Description of Services

Orlume is an AI-powered platform that allows users to:

• Build websites and applications using natural-language prompts
• Generate code, UI, and content using AI
• Edit code in-app and download projects
• Deploy and manage projects across multiple sites
• Integrate with GitHub (Pro plan and above)
• Use custom domains (Business plan and above)

Orlume may modify the Services at any time. For material reductions in core functionality, we will provide at least fourteen (14) days' notice via email or in-product message.

4. Right of Access

4.1 Licence to Use

Subject to timely payment of Fees and ongoing compliance with this Agreement, Orlume grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during the Subscription Term to access and use the Services for internal business purposes under the selected Plan. The Services are licensed, not sold.

4.2 Plan Entitlements

Current Plan entitlements are summarised below. The Pricing Page is the authoritative source; Orlume may update Plan limits with fourteen (14) days' notice.

4.3 Deployed Site Management

If you deploy applications on platform-provided URLs or subdomains, you acknowledge that:

• Orlume retains all ownership rights in all platform-provided domains and subdomains
• Orlume may reclaim, redirect, suspend, or terminate any provided URL at any time for any reason, including policy violations, abuse, inactivity, or legal requirements
• We will generally give seven (7) days' notice before reclaiming a URL, except for urgent abuse, security, or legal situations
• You have no proprietary rights to any specific URL; reclamation does not entitle you to a refund
• Use custom domains (Business and Enterprise) for mission-critical deployments

4.4 No Service-Level Guarantee

No SLA or uptime guarantee is provided unless expressly stated in a separate written addendum signed by Orlume.

5. User Accounts

5.1 Eligibility

To access the Services, you must be at least eighteen (18) years old (or the age of majority in your jurisdiction) and provide accurate, complete information.

5.2 Account Responsibility

Customer is responsible for maintaining strict confidentiality of credentials and all activities under its account. Customer must promptly notify Orlume at [email protected] of any unauthorised use. Orlume is not liable for losses arising from unauthorised credential use.

5.3 No Credential Sharing

Customer shall not allow multiple individuals to share login credentials or circumvent per-seat or usage-based limits.

6. Use of Services

You agree to use Orlume only for lawful purposes. You must NOT:

• Upload illegal, harmful, or abusive content
• Upload sensitive personal data without appropriate safeguards
• Reverse-engineer, decompile, or attempt to discover source code, models, or algorithms
• Use automated tools (bots, scrapers) without prior written permission
• Attempt to hack, disrupt, or circumvent security or usage limits
• Use the platform for fraud, scams, phishing, or spamming
• Abuse AI features for harmful or unethical purposes
• Violate applicable export control or sanctions laws
• Build or improve a competing product or service using the Services or Generated Output
• Use the Services in high-risk environments (medical devices, aviation, nuclear facilities)
• Misrepresent Generated Output as human-generated where it could cause harm or deception
• Infringe any third-party intellectual-property rights

7. Intellectual Property

7.1 Orlume IP

Orlume and its licensors own all right, title, and interest in and to the Services, software, algorithms, AI models, documentation, and all improvements thereof ("Orlume IP"). No rights are granted except as expressly stated here.

7.2 Usage Data Ownership

Orlume owns all Usage Data generated by or in connection with use of the Services. Orlume may use Usage Data for any lawful business purpose — including monitoring, analytics, benchmarking, improving the Services, and training AI models — without restriction or compensation to Customer.

7.3 Generated Output

As between the parties, Customer owns all Generated Output and may use it for any lawful purpose without attribution or royalty to Orlume, subject to any third-party rights in underlying models. Customer acknowledges that identical or similar output may be generated for other users.

7.4 Feedback

Customer grants Orlume a perpetual, irrevocable, royalty-free, worldwide licence to use Feedback (comments, suggestions, ideas about the Services) for any purpose without restriction or compensation. Feedback is not Confidential Information.

7.5 Marketing Reference

During the Subscription Term, Orlume may identify Customer by name and logo in marketing materials and investor presentations unless Customer opts out in writing. After notice, Orlume will make commercially reasonable efforts to stop using Customer's marks in new materials.

8. User Content & Data

8.1 Customer Ownership

Customer retains all right, title, and interest in Customer Data, including prompts, Generated Output, and project files.

8.2 Broad Licence to Orlume

Except for personally identifiable information ("PII"), Customer grants Orlume a worldwide, perpetual, royalty-free licence to use, copy, modify, process, and otherwise exploit Customer Data (excluding PII) for any lawful business purpose, including:

• Operating, maintaining, and improving the Services
• Developing and training AI and machine-learning models
• Creating benchmarks, analytics, and insights

Orlume will not use raw or identifiable PII for model training. To opt out of Customer Data use for model training, contact us or upgrade to a Business or Enterprise plan.

8.3 No Sensitive Data

Do not upload protected health information, financial account numbers, government IDs, biometric data, or other sensitive personal data. Our Services are not designed for such data, and we disclaim all responsibility if submitted.

8.4 Security

Orlume implements reasonable administrative, technical, and organisational safeguards to protect Customer Data. Details are available on request.

8.5 Retention and Deletion

Upon written request within fifteen (15) days after termination, Orlume will make Customer Data available for download or delete it. Anonymised data, Usage Data, and backups may be retained for up to ninety (90) days or longer as required by law.

9. AI-Generated Content Disclaimer

Customer expressly acknowledges and agrees that:

• Generated Output may be incorrect, incomplete, biased, or misleading
• Customer must independently review, test, and validate all Generated Output before use
• Orlume is not responsible for decisions made using Generated Output
• Generated Output is not a substitute for professional engineering, legal, medical, or financial judgment
• Orlume does not guarantee Generated Output will be unique, accurate, or free of third-party IP claims
• Similar or identical output may be generated for other users

10. Beta Features

Features identified as alpha, beta, preview, experimental, or "Early Access" — including Early Access features on Business and Enterprise plans — are provided strictly as-is and may be discontinued, modified, or removed at any time without notice or liability.

Orlume's total aggregate liability for Beta Features shall not exceed INR 1,000 (one thousand Indian rupees). Access to Beta Features creates no obligation on Orlume to continue them or include them in any Plan.

11. Data & Privacy

Your data is handled in accordance with our Privacy Policy, incorporated into this Agreement by reference.

• We do not sell your personal data
• We may process data for service delivery, improvement, and AI development as described in Section 8
• We comply with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023

12. Confidentiality

12.1 Definition

"Confidential Information" means non-public information disclosed by one party ("Disclosing Party") to the other ("Receiving Party") that is designated as confidential or that a reasonable person would understand to be confidential.

12.2 Exclusions

Does not include information that: (a) becomes publicly available without breach; (b) was lawfully known without confidentiality obligation; (c) is independently developed; or (d) is received from a third party free of obligation.

12.3 Obligations

The Receiving Party will use Confidential Information only to perform this Agreement, protect it with at least reasonable care, and disclose it only to employees, Affiliates, and contractors who need to know and are bound by equivalent obligations.

12.4 Compelled Disclosure

If required by law or court order, the Receiving Party may disclose, provided it gives prompt notice (where permitted) and cooperates with protective efforts.

12.5 Duration

These obligations survive for five (5) years after termination, except that trade secrets remain protected while they qualify as such under applicable law.

13. Payments & Credits

13.1 Subscription Fees & Auto-Renewal

Paid Plans are billed in advance on a monthly or annual basis (annual plans receive a 20% discount) and auto-renew for successive periods equal to the initial Subscription Term unless Customer cancels before renewal in account settings. Fees are exclusive of applicable taxes.

13.2 Message Credits — Allocation per Plan

Each Plan includes a monthly allocation of Message Credits consumed when interacting with AI features:

• Personal ($25/mo): 100 Message Credits per billing cycle
• Pro ($50/mo): 250 Message Credits per billing cycle
• Business ($99/mo): 500 Message Credits per billing cycle
• Enterprise: Custom allocation agreed in writing

Message Credits have no cash value, are non-redeemable, and are not financial instruments. Credits represent only a limited licence to access AI features.

13.3 Credit Rollover Rules

• Monthly Plans: Unused Credits roll over up to a cap of 1× your monthly allocation. Credits exceeding the cap are forfeited at cycle end.
• Annual Plans: Unused Credits roll over up to a cap of 12× your monthly allocation. Credits exceeding the cap are forfeited at cycle end.
• Rolled-over Credits are consumed before the current cycle's Credits.
• Rollover Credits are available only while Customer maintains an active paid subscription. Upon cancellation, downgrade, or termination, rollover Credits are subject to forfeiture under Section 18.3.

13.4 Free Credits

Orlume may grant Free Credits at its sole discretion. Free Credits are non-transferable, non-refundable, non-redeemable for cash, expire at the end of the then-current billing cycle, and do not roll over. Orlume may revoke Free Credits at any time if fraudulently obtained or used in violation of these Terms.

13.5 Metering Authority

Orlume uses reasonable efforts to meter Message Credit consumption accurately. Orlume's metering and billing records are authoritative and final, absent manifest error. Customer agrees that Orlume's determinations regarding Credit consumption and account balances are binding.

13.6 Taxes

All Fees and Credits are exclusive of applicable taxes, including GST, TDS, withholding tax, and other duties. Customer is responsible for all such taxes except those based on Orlume's net income.

13.7 Late Payments

Overdue amounts may bear interest at 1.5% per month (or the highest rate permitted by law, whichever is lower). Customer will reimburse Orlume's reasonable collection costs, including legal fees.

13.8 No Refunds

All Fees and purchased Credits are non-refundable, except where required by applicable law. Due to the immediate consumption of Message Credits upon use and the incurrence of non-recoverable third-party AI model, compute, and infrastructure costs, Orlume does not provide refunds, credits, or pro-rated reimbursements for Services already used, Credits already consumed, or partial billing periods.

14. Third-Party Services

Orlume integrates with or relies on third-party providers including authentication services, payment processors, AI model providers (e.g., OpenAI, Anthropic, Google), version-control platforms (e.g., GitHub), and cloud infrastructure. Use of these is subject to their separate terms. Orlume is not liable for any third-party services and may change, replace, or discontinue integrations at any time.

15. Data Deletion Warning

• Account deletion may result in immediate and permanent loss of all associated Customer Data
• Customers must export or back up all data before requesting deletion
• Deployed sites and projects may be taken offline upon account deletion

Orlume bears no responsibility for Customer Data lost following account deletion or termination.

16. Service Availability

We strive to maintain reliable service but do not guarantee uninterrupted, error-free access or any specific uptime unless agreed in writing. We reserve the right to modify, suspend, or discontinue features and to perform maintenance. Orlume is not liable for interruptions caused by third-party providers or events beyond our reasonable control.

17. Copyright Policy

Orlume respects intellectual-property rights. To report copyright infringement, send a written notice to [email protected] including: identification of the work infringed; location of the infringing material; your contact details; a good-faith belief statement; a statement under penalty of perjury that the notice is accurate and you are authorised to act; and your signature.

We will respond to valid notices and may terminate accounts of repeat infringers.

18. Termination

18.1 By Customer

You may cancel your subscription at any time via account settings. Cancellation takes effect at the end of the current billing cycle.

18.2 By Orlume — For Cause

Orlume may immediately suspend or terminate Customer's account if Customer: (a) materially breaches this Agreement and (where curable) fails to cure within thirty (30) days of written notice; (b) engages in fraud, abuse, or conduct harmful to the platform or users; (c) becomes subject to insolvency proceedings; or (d) violates applicable law in a way that exposes Orlume to legal risk.

18.3 Credit Forfeiture on Termination

• Termination for Customer's breach: All Credits (Free and purchased) are immediately forfeited.
• Cancellation by Customer: Credits remain available until the end of the current billing cycle, then expire.
• Termination by Orlume for reasons not attributable to Customer: Purchased Credits applied to Fees owed through termination date; any excess refunded at Orlume's discretion.

18.4 Effect of Termination

All licences terminate immediately. Customer must cease all use. Deployed sites may be taken offline. Termination does not relieve Customer of accrued payment obligations.

18.5 Survival

Sections 2, 7, 8 (retention/licence), 12, 13 (accrued obligations), 19, 20, 21, 22, and 23 survive expiry or termination for any reason.

19. Limitation of Liability

19.1 Exclusion of Indirect Damages

To the maximum extent permitted by law, neither party shall be liable for any indirect, special, incidental, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, or goodwill, even if advised of their possibility. This includes damages arising from third-party provider failures, AI inaccuracies, or service interruptions.

19.2 Aggregate Cap

Except for Excluded Claims, each party's total aggregate liability shall not exceed the total Fees paid by Customer in the twelve (12) calendar months immediately preceding the first event giving rise to the claim.

19.3 Excluded Claims

The cap in 19.2 does not apply to: (a) Customer's payment obligations; (b) either party's breach of Section 12 (Confidentiality); (c) infringement or misappropriation of intellectual-property rights; (d) gross negligence or wilful misconduct; or (e) liabilities that cannot be limited under applicable Indian law.

20. Disclaimer of Warranties

THE SERVICES, ORLUME IP, AND ANY GENERATED OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, OR NON-INFRINGEMENT.

ORLUME DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT GENERATED OUTPUT WILL BE ACCURATE, UNIQUE, OR SUITABLE FOR ANY PURPOSE. THESE EXCLUSIONS APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

21. Indemnification

21.1 By Customer

Customer will defend, indemnify, and hold harmless Orlume and its officers, directors, employees, and agents from third-party claims, damages, liabilities, and expenses (including legal fees) arising from: (a) Customer Data or use of Generated Output; (b) breach of this Agreement; (c) use of the Services in violation of law or third-party rights; (d) Customer's wilful misconduct or gross negligence; or (e) content Customer deploys using the Services.

21.2 Procedure

The indemnified party will: (i) promptly notify the indemnifying party in writing; (ii) give the indemnifying party sole control of the defence and settlement (no settlement may impose obligations on the indemnified party without written consent); and (iii) provide reasonable cooperation at the indemnifying party's expense.

22. Governing Law & Dispute Resolution

This Agreement is governed by the laws of the Republic of India, without regard to conflict-of-law principles. The UN Convention on Contracts for the International Sale of Goods is expressly excluded.

22.1 Mandatory Arbitration

Any dispute shall first be subject to good-faith negotiation for thirty (30) days. If unresolved, it shall be finally settled by binding arbitration under the Arbitration and Conciliation Act, 1996, with:

• Seat: Bhilai, Chhattisgarh, India
• Language: English
• Arbitrator: one sole arbitrator mutually agreed by the parties

22.2 No Class Proceedings

Each party waives any right to bring or participate in any class, collective, consolidated, or representative proceeding against the other. All disputes must be brought on an individual basis only.

22.3 Court Jurisdiction

Subject to the arbitration obligation, the parties submit to the exclusive jurisdiction of courts in Bhilai / Durg, Chhattisgarh for interim injunctive relief or matters not subject to arbitration.

23. Miscellaneous

23.1 Force Majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control (acts of God, war, pandemics, governmental actions, internet failures). This does not excuse payment obligations.

23.2 Assignment

Orlume may assign this Agreement without consent in connection with a merger, acquisition, or asset sale. Customer may not assign this Agreement without prior written consent. Any purported assignment in violation is void.

23.3 Amendments

Orlume may amend these Terms at any time. Material changes will be communicated at least fourteen (14) days before taking effect. Continued use after the effective date constitutes acceptance.

23.4 Entire Agreement

This Agreement (including the Privacy Policy and any Orders) is the entire agreement between the parties and supersedes all prior oral or written agreements on its subject matter.

23.5 Severability

If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary; remaining provisions continue in full force.

23.6 No Waiver

Failure to enforce any provision is not a waiver. Any waiver must be in writing and signed by the waiving party.

23.7 Independent Contractors

The parties are independent contractors. Nothing creates a partnership, joint venture, agency, franchise, or employment relationship.

23.8 Export Controls

Customer may not use the Services if subject to applicable trade sanctions or export restrictions under Indian or international law.

23.9 Third-Party Beneficiaries

This Agreement does not create third-party beneficiary rights unless expressly stated.

24. Contact Information

For any questions regarding these Terms:

• General & Legal: [email protected]
• Support: [email protected]
• Billing: [email protected]
• Address: Bhilai, Chhattisgarh, India